Please take the time to read our terms and conditions if you have not already done so. These terms and conditions will be applicable to all purchases by you from Bates.
Edward Bates (Jermyn Street) Limited, trading as Bates Registration number: 1465598
At Bates we value our customers and respect their privacy. Customer information is collected in an effort to improve your shopping experience and to communicate with you about our products and services. We will not sell or rent your personal information to third parties.
What kind of information does Bates collect?
When you visit, register or order products or services with www.bates-hats.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as e-mails, faxes or letters you send to us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
How does Bates use my information?
Unless required to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.
Does Bates share my information with third parties?
How do I change or delete my information?
You can change or delete certain personal information related to your use of our online sites (e.g.: name and contact information) at any time. To change or delete your personal information, please contact us by email on email@example.com or write to us at Hilditch & Key/Bates, Newark Road, Glenrothes, Fife, KY7 4NE, UK. Please note that any requests to update your personal information may take up to 14 days for your e-mail request and 2-4 weeks to process your postal mail request.
How do I exercise my choices about receiving promotional communications from Bates?
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your shopping experience, please let us know by email on firstname.lastname@example.org or write to us at Hilditch & Key/Bates, Newark Road, Glenrothes, Fife, KY7 4NE, UK. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honour your request. It may take up to 14 days to process your e-mail request, and 2-4 weeks to process your postal mail request, during which period you may continue to receive communications from Bates. Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order.
Trading Address: Hilditch & Key/Bates, Newark Road, Glenrothes, Fife, KY7 4NE, UK
Telephone: +44 (0) 1592 771 433